Service Strategy

1. Preliminary consultation


Foreign customers can consult us about the relevant product information of HDMI audio and video cables, including but not limited to specifications, performance, price and customization requirements, etc., by email, phone or online chat tools. Our professional customer service team will respond quickly and provide detailed answers.


2. Demand confirmation


After understanding the specific needs of customers, we will send detailed product specifications or samples for customers' reference, and further communicate based on customer feedback to ensure that both parties have a clear and accurate understanding of the needs.


3. Quotation and order


According to customer needs, we provide competitive quotations. After the customer confirms the quotation and places an order, we will sign a formal contract with the customer to clarify the rights and responsibilities of both parties and determine the delivery cycle.


4. Production and quality control


We strictly produce in accordance with the specifications and quality requirements agreed in the contract, and implement strict quality control measures during the production process. Customers can use the production progress inquiry system we provide to understand the order production status in real time.


5. Packaging and logistics


After the product is completed, we will package it according to customer requirements to ensure the safety of the product during transportation. We cooperate with many international logistics companies to provide customers with a variety of transportation methods to choose from, ensuring that the products are delivered to customers in a timely and accurate manner.


6. After-sales service


We provide comprehensive after-sales service, including but not limited to product use guidance, technical support and warranty repair. If customers encounter any problems during use, they can contact us at any time, and we will wholeheartedly provide customers with satisfactory solutions.


Through this process, we are committed to providing customers with efficient, professional and comprehensive HDMI audio and video cable services, helping customers to expand overseas markets.
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